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Disabled Services at the Beacon Theatre

To ensure a magical experience for all patrons, the Disabled Services Department was created to fulfill the needs of the disabled community. The Beacon Theatre has made a firm commitment to providing each guest with an enjoyable atmosphere in a clean and safe surrounding, making each visit an effortless experience. The Beacon Theatre is wheelchair accessible and accommodating for patrons who have limited mobility and visual impairments or are deaf and hard of hearing.

Contact:
Madison Square Garden
Attn: Disabled Services Department
4 Pennsylvania Plaza
New York, NY 10001
Email: disabledservices@msg.com
Office: 212.465.6085 | Fax: 212.465.6649

Access

For your convenience, we recommend that you arrive at the Beacon Theatre one hour before event time. Please enter via the main entrance located under the marquee near the corner of 74th Street and Broadway. Please follow the directions below according to your ticketed seating level. There are no public elevators in the Beacon Theatre. Please follow the directions below according to your ticketed seating level:

Orchestra:
From the main entrance, pass though the small ticket lobby and enter into the rotunda; stay to the left and enter one of the five orchestra doors based on your ticketed section. There are no steps on the route to the Orchestra level. You may ask an usher for assistance to be situated.

Loge:
From the main entrance, pass though the small ticket lobby and enter into the rotunda; stay to the right and proceed to the second set of steps. Loge seating is located on the second level of the Beacon. There are 32 steps with handrails, which includes three landings, to get to the Loge. Starting at the back of the Loge Row H, you must walk down two steps for every row.

Lower Balcony:
From the main entrance, pass though the small ticket lobby and enter into the rotunda; stay to the right and proceed to the first set of steps. Lower Balcony seating is located on the second level of the Beacon. There are 64 steps with handrails, which includes six landings, to get to the Lower Balcony. Starting with the Row E of the Lower Balcony, you must walk down two steps for every row.

Upper Balcony:
From the main entrance, pass though the small Ticket Lobby and enter into the Rotunda; stay to the right and proceed to the first set of steps. Upper Balcony seating is located on the second level of the Beacon. There are 64 steps, which includes six landings, to get to the Lower Balcony. Starting at the front of the Upper Balcony with Row FF, you must walk up three steps for every row.

Lower Level:
This is our main area for restrooms and telephones. From the main entrance, pass though the small ticket lobby and enter into the rotunda, proceed to the third set of steps. There are 24 steps with handrails, which includes one landing, to get to the Lower Level. Patrons with disabilities may use the Accessible Unisex/Family restroom located in the Box Office lobby.

Facilities

Restrooms
A family restroom is provided Box Office lobby on the main level.

Telephones
Payphones are located at the far end of the lobby rotunda (near Aisle 4), Lower Level and Loge (near Aisle 3).

Water Fountains
Water fountains are located on the Lobby, Lower Level and Loge.

Concession Stands
Upon request from individuals with visual impairments, concession stand sales personnel will verbally provide selection and price information, and will retrieve merchandise. Concession stands are located in the Lobby, Loge and Balcony Level of the Beacon Theatre. There are snacks, beverages (alcoholic and non-alcoholic) and merchandise concession stands. Currently, The Beacon Theatre does not sell cooked food. Outside food and beverage, including water, are prohibited.

Medical
Emergency Medical Technicians are present at every event for medical emergencies. Please ask any staff personnel to assist you.

Services

Guest Relations
The Beacon Theatre’s guest relations staff is available before, during and after every event. Please feel free to speak with a representative regarding any questions, comments or concerns.

Wheelchair Escorts
Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance.

Wheelchair Storage
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.

Assistive Listening Devices (ALD)
Assistive listening devices are complimentary and available for deaf and hard of hearing individuals. Specifically, we provide the PPA35 Personal PA model manufactured by the Williams Sound Corporation that operates on an FM system. Please see a guest relations supervisor upon your arrival at The Beacon Theatre to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver’s license as collateral.

Interpreted Performances
The Beacon Theatre is pleased to provide signed performances for the deaf and hard of hearing for select events. Services are not guaranteed for every event, however, we will make every effort to accommodate each request. Please contact the Disabled Services Department for further information.

Medical Devices/Pagers
As a gesture of respect for all guests as well as for our artists onstage/in the Orchestra pit, please be reminded to that cellular phones, pagers, electronic beepers (including medical alert devices) are switched off or placed into silent mode before the performance begins. If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact The Beacon Theatre’s Disabled Services Department two business days prior to you event taking place so that appropriate accommodations may be made.

Security
The Beacon Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should see an usher, security officer or guest experience representative. If you have any additional concerns or comments, please call our Guest Relations Department at 212.465.6225 or email guestrelations@msg.com.

Lost and Found
Please contact our command center at 212.465.6299 to inquire about the possible recovery of any lost items. If you lost an item while at an event, please speak with an usher, security officer or guest experience representative for further assistance.

TTY Service/Relay Calls
Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call the New York Relay Center at 711 or 800.421.1220 or your local TTY Relay Center. The New York or local Relay Center will then place your call to us and we will be happy to communicate with you through the relay service. There is no additional charge for this service from the New York or local Relay Center or the Beacon Theatre.

Service Animals
Service animals are permitted at the Beacon Theatre. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you’re an individual bringing a service animal, we strongly recommend that you contact the Beacon Theatre’s Disabled Services Department at 212.465.6085 to request a photo ID for your animal, which will help to expedite entry and access.

Emotional Support Animals
An emotional support animal may only be used at our facilities by persons with a diagnosed mental or emotional disorder. While the animal may or may not have specific training for that function, it must be trained to behave appropriately in a public setting. Animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual who brought the animal, rather than in the aisle. A guest whose animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual seeking to bring an emotional support animal, you must contact The Beacon Theatre’s Disabled Services Department to apply for a photo ID for your animal at least 48 hours before the scheduled event.

To be granted an animal access card, you must provide documentation on letterhead (dated within one year of the scheduled event) from a licensed mental health professional (psychiatrist, psychologist or licensed clinical social worker) or a medical doctor specifically treating your mental or emotional disability. That letter must include the following:

  • The patron has a mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV).
  • The animal accompanying the patron is necessary to the patron’s mental health or treatment, and the task the animal performs.
  • The individual providing the assessment of the patron is a licensed mental health professional and the patron is under his or her professional care.
  • The mental health professional’s license number OR the type of license, the issue date and the state or other jurisdiction in which it was issued.

Verification of the document will include The Beacon Theatre’s Disabled Services Department contacting your mental health care professional to authenticate the documentation. If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.

Emergency Evacuation Procedures
The Beacon Theatre personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Additional emergency staff will be assigned to the accessible seating areas to provide assistance to patrons with disabilities. Please pay careful attention to their instructions.

ADA FAQs

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