Please be advised that the Justin Bieber shows originally scheduled to take place at Madison Square Garden on July 13 & 14, 2021 have now been cancelled.
Tickets purchased with a credit card online or over the phone with Ticketmaster or directly through the Madison Square Garden Box Office will automatically be refunded to the original purchaser’s credit card account. Please note that you should expect to receive your refund in as soon as 30 days.
If you purchased your tickets through the Madison Square Garden Box Office with any other form of payment, please call the venue’s Guest Relations Department at 212-465-6225 for more information.
COVID-19 Entry Update
City of New York guidelines no longer require guests to provide proof of COVID-19 vaccination or wear a mask in order to attend events at indoor entertainment venues such as Madison Square Garden.
Government mandates, venue protocols, and event requirements are subject to change, so be sure to check back here for the latest information prior to your event.
Where to Enter
- Please plan to arrive early! Be sure to check your ticket where your designated entrance based on your seat location will clearly be displayed. View the entrance map.
- Please be sure to have your digital tickets easily accessible on your phone to enter the arena. Tickets can be accessed and displayed via the MSG Venue App (Download: Android | iOS) or the Ticketmaster App
(Download: Android | iOS).
- Bags must fit comfortably under your seat, and oversized bags larger than 22′ x 14′ x 9′ are prohibited. To view the full list of prohibited items, click here.