Disabled Services at Madison Square Garden

About

Madison Square Garden, recognizing the special needs of thousands of its guests, offers a range of accommodations, not only to provide comfortable access to the venue, but also to ensure that everyone comes away with the same indelible memories.

Fulfilling this commitment means ensuring that guests with special needs, along with friends and family, know how to avail themselves of everything we provide. Guests may purchase seating, based on their need, directly through the venue by calling 888-609-7599 or through Ticketmaster. This includes, but is not limited to, wheelchair seating, limited mobility, vision, hearing & sensory.

If a guest requires an accommodation after a ticket purchase has been made and prior to the event, please call Madison Square Garden’s Disabled Services Department to discuss relocation options. If you are at the venue, please visit the Guest Experience Office near Section 117 on the SAP Madison Concourse, the Guest Experience Podium near Section 227 on the Pepsi Concourse, or ask a staff member for assistance.

For all sporting events, Madison Square Garden offers closed captioning of the in-arena commentary. Guests may view the captioning on a section of ribbon board located above Section 110 or by visiting Mobilecap.net, enter your name, enter the Event ID (2824) and click join on any internet connected device.

For concerts, comedy shows & family events, Madison Square Garden offers sign language interpreters to those guests who request such an accommodation. Either the guest in need or a member of their party must request this service a minimum of two (2) weeks prior to the performance. This may be done via email at disabledservices@msg.com or over the phone at 888-609-7599.

Contact

Madison Square Garden
Attn: Disabled Services Department
4 Pennsylvania Plaza
New York, NY 10001
Email: disabledservices@msg.com
Office: 212.465.6034 | Fax: 212.465.6649

Access

When you’re attending an event at the World’s Most Famous Arena, please enter through the main entrance located on 7th Avenue between 31st and 33rd Streets; there are ramps on both sides of the steps. Proceed through the breezeway and take one of the two wheelchair lifts to Chase Square.

If you need to purchase tickets, proceed to the left past the escalators to the Hulu Theater at Madison Square Garden and the Box Office is located inside. If you’re picking up reserved seats at Will Call, please have your confirmation number and government-issued identification available for inspection.

For those individuals who utilize mobility aids (wheelchair, walker, cane, crutches, etc.) and have tickets in their possession, you may use the 8 Penn entrance located on 33rd Street and 8th Avenue for your convenience.

Accessible Sections: 1-12, A-F and General Admission
Type: Wheelchair, Aisle Transfer and ADA
Level: 5
Access: Tower A or D elevator to Level 5; 8 Penn to Level 6 then Tower A or D elevator to Level 5
Notes: All events. Accessible ticket will read WWHEEL, TTRANS or ADA.

Accessible Sections: 101-120
Type: Aisle Transfer and ADA
Level: 6
Access: Tower A, B, C or D to Level 6; 8 Penn to Level 6
Notes: Requires walking up/down 6-8 steps to enter the section from the concourse. Individuals with disabilities in rows 1-5 may take Tower A or D to Level 5.

Accessible Sections: 101WC
Type: Wheelchair
Level: 6WC
Access: Tower A (preferred tower), B, C or D to Level 7/Lexus Suite Level to wheelchair lift; 8 Penn to Level 7 and lift to section 101WC.

Accessible Sections: 103WC
Type: Wheelchair
Level: 6WC
Access: Tower D (preferred tower), A, B or C to Level 7/Lexus Suite Level to wheelchair lift; 8 Penn to Level 7 and lift to section 103WC.

Accessible Sections: 105WC
Type: Wheelchair
Level: 6WC
Access: Tower D (preferred tower), A, B or C to Level 7/Lexus Suite Level then 105WC elevator only to Level 6WC; 8 Penn to Level 7, then 105WC elevator only to Level 6WC.

Accessible Sections: 108WC & 109 WC
Type: Wheelchair
Level: 6WC
Access: Tower C (preferred tower), A, B or D to Level 7/Lexus Suite Level then 108WC/109WC elevator only to Level 6WC; 8 Penn to Level 7, then 108WC elevator only to Level 6WC.

Accessible Sections: 201-227
Type: Aisle Transfer and ADA
Level: 8
Access: Tower A, B, C or D to Level 8; 8 Penn to Level 8
Notes: Requires walking up/down 6-8 steps to enter section from concourse.

Accessible Sections: 204LWC
Type: Wheelchair
Level: 8
Access: Tower A (preferred tower), B, C, D or Suite elevators to Level 8 to 204LWC to wheelchair lift; 8 Penn to Level 8
Notes: ADA accessible counter

Accessible Sections: 211UWC
Type: Wheelchair
Level: 11
Access: Tower C (preferred tower), A, B or D elevator to Level 8 then 211UWC elevator only to Level 11; 8 Penn to Level 8, then 211UWC elevator to Level 11

Accessible Sections: 217LWC & 218 LWC
Type: Wheelchair
Level: 8
Access: Tower C (preferred tower), A, B or D elevator to Level 8; 8 Penn to Level 8

Accessible Sections: 223LWC
Type: Wheelchair
Level: 8
Access: Tower A (preferred tower), B, C or D elevator to Level 8 and wheelchair lift to section 223LWC; 8 Penn to Level 8 and lift to section 223LWC

Accessible Sections: 223UWC
Type: Wheelchair
Level: 11
Access: Tower A (preferred tower), B, C or D elevator to Level 8 then 224UWC elevator only to Level 11; 8 Penn to Level 8, then 224UWC elevator to Level 11

Accessible Sections: 412-421
Type: Aisle Transfer and ADA
Level: 9
Access: Tower C (preferred tower) or B elevator to Level 9; 8 Penn to Level 9

Accessible Sections: 412WC
Type: Wheelchair
Level: 9
Access: Tower C elevator to Level 9 or B elevator to Level 9R; 8 Penn to Level 9

Accessible Sections: 421WC
Type: Wheelchair
Level: 9
Access: Tower B elevator to Level 9R or C elevator to Level 9; 8 Penn to Level 9

Facilities

Madison Square Garden is equipped with elevators that access all public areas of the arena. Any guest requiring the use of the elevators due to a disability may use them to access all seating areas. Elevators are conveniently located on either side of Chase Square off the 7th Avenue entrance. Additionally, disabled guests already in possession of their tickets may enter via the employee/disabled guest only entrance off 8th Avenue and 33rd Street and use the elevator from that location. Guests wishing to access wheelchair sections 211UWC and 224UWC can utilize special elevators from Level 8 (Pepsi Concourse) to their seating area. Please see any guest experience representative, security guard or elevator operator, if you should require any assistance.

Escalators
There are escalators in each of the four Towers (A, B, C and D). Please be aware that for the safety of our guests, escalators may be turned off at any time.

Women’s Restrooms

  • Lexus Terrace Level: Club Bar & Grill
  • Event Level: Expo at Tower A and Delta Sky360° Club
  • SAP Madison Concourse (Level 6): Sections 101, 103, 106, 108, 111, 113 and 116
  • Lexus Suite Level (Level 7)*: Madison Club
    *All suites have a wheelchair accessible room. For certain Arena events, select restrooms may change gender description.
  • Pepsi Concourse (Level 8): Sections 209, 210, 212, 213, 222, 223, 225 and 226
  • Blue Seats Level Presented By Resorts World Casino NYC (Level 11): Sections 416 between Tower B and C

Men’s Restrooms

  • Lexus Terrace Level: Club Bar & Grill
  • Event Level (Level 5): Expo at Tower A and Delta Sky360° Club
  • SAP Madison Concourse (Level 6): Sections 105, 110, 114 and 118
  • Lexus Suite Level (Level 7*): Madison Club
    *All suites have a wheelchair accessible room. For certain Arena events, select restrooms may change gender description.
  • Pepsi Concourse (Level 8): Sections 208, 211, 214, 221, 224 and 227
  • Blue Seats Level Presented By Resorts World Casino NYC (Level 11): Section 418 at Tower B; Section 421 in Tower B

Family Restrooms

  • Lexus Terrace Level: Legends Room and J.P. Morgan Club
  • SAP Madison Concourse (Level 6): Section 117
  • Lexus Suite Level (Level 7*): Across from Suite 43
    *All suites have a wheelchair accessible room. For certain Arena events, select restrooms may change gender description.
  • Pepsi Concourse (Level 8): Section 227

Services

Assistive Listening Devices (ALD)
Assistive Listening Devices, which operate on the FM system, are complimentary and available for guests who are deaf or hard of hearing for events in the arena and the Hulu Theater at Madison Square Garden:

  • Arena. Visit the Guest Experience Office Presented by Northwell Health located near section 117 on Level 6 (SAP Madison Concourse) or the Guest Experience Podium located near section 227 on Level 8 (Pepsi Concourse) upon your arrival to arrange for the use of an Assistive Listening Device.
  • Hulu Theater at Madison Square Garden. Visit the event manager’s office to arrange for the use of an ALD. You will be required to leave a driver’s license or credit card and, upon return of the device in the same condition, your collateral will be returned.

Audio Induction Loop
We have equipped the following locations with audio induction loops: Windows 4 and 14 at the Box Office and the Guest Experience office at section 117.

Family Restrooms
Family restrooms (wheelchair accessible) are located throughout the arena, as well as all restaurants, and are clearly marked. Any guest is permitted to use the family restrooms if they require that type of accommodation. In the arena, there are two located at section 117 on Level 6 (SAP Madison Concourse). On Level 7 (Lexus Suite Level & Madison Club), there is one across from Suite 43. On Level 8 (Pepsi Concourse) there is one located at section 227. Any guest is permitted to use these family restrooms if that type of accommodation is required.

Interpreted Performances
Madison Square Garden is pleased to provide signed performances for the deaf and hard of hearing upon request. We will make every effort to accommodate each request with appropriate advanced notice. Please contact the Disabled Services Department for further information.

Lost and Found
Please contact our command center at 212.465.6299 to inquire about the possible recovery of any lost items. If you lost an item while at an event, please speak with an usher, security officer or guest experience representative for further assistance.

Medical Devices/Pagers
As a gesture of respect for all guests as well as for our artists onstage/in the Orchestra Pit, please be reminded to that cellular phones, pagers, electronic beepers (including medical alert devices) are switched off or placed into silent mode before the performance begins. If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact the Disabled Services Department two business days prior to you event taking place so that appropriate accommodations may be made.

Security
Madison Square Garden is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should see an usher, security officer or guest experience representative. If you have any additional concerns or comments, please call the Guest Relations Department at 212.465.6225 or email guestrelations@msg.com.

Service Animals
If you or a member of your party is bring service animal, we strongly recommend that you contact Madison Square Garden’s Disabled Services Department at 212.465.6034.  The venue offers seating locations throughout the arena and theater that will provide a dedicated space for the animal.

Wheelchair Escorts
Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the south (toward 31st Street) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a guest experience representative or a security guard for assistance.

Wheelchair Storage
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair at the Guest Experience Office Presented by Northwell Health located at section 117 on Level 6 (SAP Madison Concourse) or the Guest Experience Podium located near section 227 on Level 8 (Pepsi Concourse).

ADA FAQs

More FAQs

Follow The Garden on Social

The Madison Square Garden Company

Sign up to be the first to know about our upcoming events—whether it be in the world of sports or entertainment.

Great! You’re now on the list and will receive a confirmation email shortly.

Please enter a valid email address.

*By clicking the 'sign up' button, you agree that we may send you emails at the address provided above from time to time on behalf of MSG, its affiliates and promotional partners about events, promotions, activities, venues, etc., including from and about MSG’s properties. 

General Information
212.465.6000