Madison Square Garden | FAQs
Ticketing Information
Group Tickets
Arriving at The Garden
Onsite Experience
"Device Free" Policy (Select Events)
Venue Policies
Prohibited Items
Ticketing Information
When is the box office open?
How do I get my tickets?
Do I need to have a smartphone to display my ticket to enter the event? Can I show more than one ticket on the same phone?
Is ADA or accessible seating available?
Do children require tickets?
Can I transfer my ticket to someone else?
What is the refund policy? How do I request a refund?
Group Tickets
What defines a group?
How do I book my group?
How does my group get our tickets?
What is your policy on group refunds?
Arriving at The Garden
Where do I enter The Garden?
Is there parking nearby?
Is there a designated rideshare pick-up or drop-off?
Is there an age requirement to attend events at MSG?
Can I bring a bag?
Can I bring a stroller to The Garden?
Can I bring a camera to The Garden?
Can I bring a laptop or tablet?
Are pets allowed inside The Garden?
Can I wear a costume at The Garden?
Onsite Experience
Does Madison Square Garden accept cash for purchases?
Will merchandise be available for purchase?
Will food and beverage be available for purchase?
Can I bring in outside food or beverage?
Can I charge my phone at The Garden?
How do I inquire about accessible accommodations?
Are family/all-gender restrooms available?
Are nursing facilities available? Can I bring my breast pump or breastmilk?
Is there a lost and found?
Is there a first aid facility?
What is your policy on re-entering the building?
Where can I buy official Knicks and Rangers Merchandise?
What are the MSG Official Team Store in Chase Square hours?
Can I buy merchandise without an event ticket?
How do I return my Knicks and Rangers merchandise?
When and how can I exchange my Knicks and Rangers merchandise?
What if my Knicks and Rangers merchandise is defective?
What if I still have more questions?
"Device Free" Policy (Select Events)
My event says it’s “device free.” What does that mean?
How do I know whether my event is “device free?”
Can I bring my laptop?
How do I access my ticket if my phone is stored?
Venue Policies
Alcohol Serving and Consumption
Code of Conduct
In Case Of Emergency
Handouts/Leaflets/Vending
Protective Netting (Hockey)
Pucks
Purchaser Covenants
Security
Smoking
Prohibited Items
Prohibited Items