Disabled Services at Radio City Music Hall
To ensure a magical experience for all patrons, the Disabled Services Department was created to fulfill the needs of the disabled community. Radio City has made a firm commitment to providing each guest with an enjoyable atmosphere in a clean and safe surrounding, making each visit an effortless experience. Radio City is wheelchair accessible and accommodating for patrons who have limited mobility and visual impairments or are deaf and hard of hearing.
Madison Square Garden
Attn: Disabled Services Department
4 Pennsylvania Plaza
New York, NY 10001
Office: 888-609-7599 | Fax: 212.465.6649
For your convenience, we recommend that you arrive at Radio City Music Hall at least one hour before event time as you will proceed into Radio City with all other attendees. Please enter via the main doors located under the marquee on the corner of 50th Street and Avenue of the Americas (6th Avenue). An automatic door opener is located on the exterior wall near the far left door—easily operated by pushing—and will lead you to the ticket lobby. Please follow the directions below according to your ticketed seating level:
Orchestra Seating Level:
From the ticket lobby, stay to the left and there will be another automatic door opener on the wall on the left side; just before the doors into the Grand Foyer. Proceed into the Grand Foyer and directly into the Orchestra. You may ask an usher for assistance to be situated.
Mezzanine Seating Levels:
From the ticket lobby, stay to the left and there will be another automatic door opener on the wall on the left side, just before the doors into the Grand Foyer. Proceed into the Grand Foyer and make a left. A bank of four elevators is located on the left side at the end of the Grand Foyer. These elevators will take you up to the First, Second and Third Mezzanine. Please be aware that you enter each of the Mezzanine sections from the rear. The last row requires one step up and each row down requires two steps down. Feel free to ask an usher for assistance getting settled.
The Grand Lounge is located on the lower level of Radio City Music Hall. This is our main area for restrooms and concession stands. From the main lobby, stay to the left and there will be another automatic door opener on the wall on the left side, just before the doors into the Grand Foyer. Proceed into the Grand Foyer and make a left. A bank of four elevators is located on the left side at the end of the Grand Foyer. These elevators will take you down to the Grand Lounge.
A bank of four elevators is located on the left side at the end of the Grand Foyer. These elevators will take you up to the First, Second and Third Mezzanine and down to the Grand Lounge. Our staff is available to assist you whenever possible.
There are restrooms in Radio City Music Hall that are usable and accessible for wheelchair patrons. There is one stall with grab bars on the First, Second and Third Mezzanine in the men and women’s restrooms—located in the back promenade near Aisles A & B. There are two wheelchair accessible stalls each in the Grand Lounge men and women’s restrooms, one each of which has a sink, hand dryer, mirror and grab bars.
Payphones in Radio City Music Hall are usable and accessible for patrons with disabilities. TTY pay telephones are also available for our speech impaired, deaf and hard of hearing patrons. The wheelchair accessible pay telephones and TTY pay telephones are located off the Grand Lounge as well as on the First Mezzanine in the back promenade near Aisle E.
Water fountains are usable and accessible for patrons with disabilities. For your convenience, disposable cup dispensers are located adjacent to each water fountain. The water fountains are located on First, Second and Third Mezzanine in the back promenade near Aisles C and F, as well as in the Grand Lounge.
Upon request from visually impaired individuals, concession stand sales personnel will verbally provide selection and price information, and will retrieve merchandise. Concession stands are located on every level of Radio City; with a souvenir concession stand located in the Grand Foyer. There are food and beverage concession stands located in the Grand Lounge and on the First, Second and Third Mezzanines. All concession stands are wheelchair accessible.
Radio City Music Hall Sweets & Gifts
The Radio City Music Hall Sweets & Gifts is located at 50th Street and Avenue of The Americas (6th Avenue) to the left of the main entrance of Radio City Music Hall. Store hours are Monday–Sunday from 9 a.m. to 6 p.m. EST. Please be aware that the Avenue Store hours are subject to change. Please call 212.485.7141 or visit Rockefellercenter.com for more information.
Radio City Music Hall Tours
Go behind the scenes of the Showplace of the Nation! Take a guided tour of Radio City Music Hall, discover art deco masterpieces and learn the history of the iconic Great Stage. For more information, click here!
Medical staff is available at every event for medical emergencies. The medical office is located on the lower level in the Grand Lounge near the bank of elevators.
Radio City Music Hall’s guest relations representatives are available before, during and after every event as well as during Box Office hours on non-event days. Please feel free to speak with a representative regarding any questions, comments or concerns. Our staff will gladly assist disabled patrons to their seats.
Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance during intermission.
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in the rear of the section and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.
Assistive Listening Devices (ALD)
Assistive listening devices, which are complimentary, are available for deaf and hard of hearing individuals. Specifically, we provide the R7 Personal PA model manufactured by the Williams Sound Corporation that operates on an FM system. Please see a guest relations representative upon your arrival at the Music Hall to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver’s license as collateral.
Radio City Music Hall is pleased to provide signed performances for the deaf and hard of hearing for select events. Services are not guaranteed for every event, however, will make every effort to accommodate each request. Please contact the Disabled Services Department for further information.
As a gesture of respect for all guests as well as for our artists onstage/in the Orchestra Pit, please be reminded to that cellular phones, pagers, electronic beepers (including medical alert devices) are switched off or placed into silent mode before the performance begins. If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact the Disabled Services Department at 212.465.6115 two business days prior to you event taking place so that appropriate accommodations may be made.
Radio City Music Hall is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an usher, security officer or guest experience representative. If you have any additional questions or concerns, please call our Guest Relations Department at 212.465.6225 or email firstname.lastname@example.org.
Lost and Found
Please contact our command center at 212.485.7200 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak with an usher, security officer or guest experience representative for further assistance.
TTY Service/Relay Calls
Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call the New York Relay Center at 711 or 800.421.1220 or your local TTY Relay Center. The New York or local Relay Center will then place your call to us and we will be happy to communicate with you through the relay service. There is no additional charge for this service from the New York or local Relay Center or Radio City Music Hall.
Service Animals/Guide Dogs
Service animals are permitted at Radio City Music Hall. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.
If you’re an individual bringing a service animal, we strongly recommend that you contact Radio City Music Hall’s Disabled Services Department at 212.465.6115 during normal business hours to request a photo ID for your animal, which will help to expedite entry and access.
Emotional Support Animals
An emotional support animal may only be used at our facilities by persons with a diagnosed mental or emotional disorder. While the animal may or may not have specific training for that function, it must be trained to behave appropriately in a public setting. Animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual who brought the animal, rather than in the aisle. A guest whose animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.
If you’re an individual seeking to bring an emotional support animal, you must contact Radio City Music Hall’s Disabled Services Department to apply for a photo ID for your animal at least 48 hours before the scheduled event.
You must provide documentation on letterhead (dated within one year of the scheduled event) from a licensed mental health professional (psychiatrist, psychologist or licensed clinical social worker) or a medical doctor specifically treating your mental or emotional disability. That letter must include the following:
- The patron has a mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV).
- The animal accompanying the patron is necessary to the patron’s mental health or treatment, and the task the animal performs.
- The individual providing the assessment of the patron is a licensed mental health professional and the patron is under his or her professional care.
- The mental health professional’s license number OR the type of license, the issue date and the state or other jurisdiction in which it was issued.
Verification of the document will include Radio City Music Hall’s Disabled Services Department contacting your mental health care professional to authenticate the documentation. If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.
Emergency Evacuation Procedures
Radio City Music Hall personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Additional emergency staff will be assigned to the accessible seating areas to provide assistance to patrons with disabilities. Please pay careful attention to their instructions.