Radio City Music Hall | FAQs
Ticketing Information
Group Tickets
Arriving at Radio City
Onsite Experience Questions
“Device Free” Policy (Select Events)
Venue Policies
Prohibited Items
Ticketing Information
When is the box office open?
How do I buy tickets to the Christmas Spectacular Starring the Radio City Rockettes?
How do I get my tickets?
Do I need to have a smartphone to display my ticket to enter the event? Can I show more than one ticket on the same phone?
Is ADA or accessible seating available?
Do children require tickets? And are booster seats available?
Can I transfer my ticket to someone else?
What is the refund policy? How do I request a refund?
Group Tickets
What defines a group?
How do I book my group?
How does my group get our tickets?
What is your policy on group refunds?
Arriving at Radio City
Where do I enter Radio City?
Is there parking nearby?
Is there a designated rideshare pick-up or drop-off?
Is there an age requirement to attend events at Radio City?
Can I bring a bag?
Can I bring a stroller to Radio City?
Can I bring a camera to Radio City?
Can I bring a laptop or tablet?
Are pets allowed inside Radio City?
Can I wear a costume at Radio City?
Onsite Experience Questions
Does Radio City accept cash for purchases?
Will merchandise be available for purchase?
Will food and beverage be available for purchase?
Can I bring in outside food or beverage?
How do I inquire about accessible accommodations?
Are family/all-gender restrooms available?
Are nursing facilities available? Can I bring my breast pump or breastmilk?
Is there a lost and found?
Is there a first aid facility?
What is your policy on re-entering the building?
What if I still have more questions?
“Device Free” Policy (Select Events)
My event says it’s “device free.” What does that mean?
How do I know whether my event is “device free"?
Can I bring my laptop?
How do I access my ticket if my phone is stored?
Venue Policies
Alcohol Serving and Consumption
Code of Conduct
In Case Of Emergency
Handouts/Leaflets/Vending
Purchaser Covenants
Security
Smoking
Prohibited Items
Prohibited Items