Welcome Back Fans!

Our Commitment to Your Health & Safety - Reopening FAQ

We are thrilled to welcome fans back to Madison Square Garden! We want you to know that your health and safety remain our top priority, and we have worked closely with state and health officials to develop the strongest operating protocols with the goal of providing a safe and enjoyable experience.

In keeping with New York State’s guidelines, we are currently operating at 10% capacity, and our first events with fans are New York Knicks and New York Rangers games. While we’re not where we want to be yet – with every seat filled – this is an important first step not only for us, but also our city. We can’t wait until we’re able to welcome more people through our doors, and when that day comes, we look forward to sharing in unforgettable moments at The World’s Most Famous Arena with more of our passionate fans – we’ve missed you!

 

Welcome back! While some things may look different, we are committed to the goal of providing all of our guests a safe and enjoyable experience. We appreciate your cooperation!

Here are some of the most important things you should know.

Who’s eligible to purchase tickets:

  • All of our Season Ticket Members and suite holders will have priority access to purchase tickets, followed by the general public.
  • Tickets are being offered across a wide range of price points, starting at $50.
  • We are also using this opportunity to host and recognize essential workers at every Knicks and Rangers game.

Planning your visit:

  • Make sure you download the MSG Venue App (Download: App Store | Google Play), in advance, which includes essential resources and information about your visit, including access to your digital ticket and the mandatory health survey.
  • Each attendee needs to present confirmation from a healthcare provider of a negative PCR COVID-19 test taken within 72 hours of the day of the event with an appropriate ID matching the name on the test result. To offer our guests additional options for pre-game testing, we have teamed up with PCR COVID-19 test providers –Northwell Health-GoHealth Urgent Care, Vault Health and Rapid Test NYC – for urgent care, at-home and day-of testing alternatives.
  • In addition, guests must also pass a quick and easy health survey, which will be available on the MSG Venue App 12 hours prior to the event. To help us ensure a fast and efficient entry process, we ask that all guests complete the survey before arriving at the venue.
  • To facilitate contactless entry, all tickets are digital and can be accessed and displayed only via the MSG Venue App.

A new way to enter:

  • To control crowd flow, doors will open 90 minutes prior to the event, and we’re assigning specific entrances based on your seat location. This information will be clearly displayed on your digital ticket.
  • On the day of the event, all guests will complete a health screening that includes a temperature check upon arrival that must register below 100.4 degrees, as well as the health survey and proof of a negative PCR COVID-19 test, along with an appropriate ID matching the name on the test result.

Safety protocols inside our venues:

  • All guests are required to wear a face covering while in The Garden, except when actively eating or drinking, which is only permitted in your assigned seat.
  • Bags are not permitted in the venue, with the exception of personal items such as small pocketbooks and purses, no larger than 10”x 8”x 6”.
  • For food and beverage and merchandise, we are offering cashless in-venue purchases via credit cards and mobile payment (Apple Pay and Google Pay).

 

Who can purchase a ticket?

Given the 10% capacity, Season Ticket Members and suite holders will have priority access to purchase tickets, followed by the general public – with prices for both the New York Knicks and New York Rangers starting at $50. This is just the beginning and we can’t wait to welcome more fans through our doors!

How many fans will be in attendance?

While we’re not where we want to be yet – with every seat filled – this is an important first step and we want to make sure we are putting our fans first. We can host approximately 2,000 of our fans at each event, in keeping with New York State’s guidelines of 10% arena capacity. As part of this opportunity, we are hosting and recognizing essential workers at every Knicks and Rangers game.

What games are available for sale?

Information about tickets for future Knicks and Rangers games will be available on nyknicks.com and nyrangers.com as scheduled games go on sale.

How many tickets can I buy and how much do they cost?

Given the 10% capacity, individuals have the opportunity to buy up to four seats.  Ticket prices for both the Knicks and Rangers start at $50.  Suites are also available, with capacity varying by suite, based on New York State regulations.

Where can I purchase tickets or a suite?

Knicks and Rangers Season Ticket Members can purchase tickets through their Madison Square Garden Account Manager or by contacting their service representative. Those interested in purchasing suites should contact msgsuites@msg.com or call 212-465-6155.

Once announced, general public tickets can be accessed through nyknicks.com and nyrangers.com.

Where are seats located?

Socially-distanced seating is available in a variety of locations throughout the upper and lower bowl of the arena. Groups of seats are separated by a minimum of 6 feet, in keeping with New York State guidelines.

Will there be ADA seats available?

Accommodative seating for those eligible to purchase tickets may be secured by contacting the Madison Square Garden Disabled Services Department at 888-609-7599, Monday through Friday during normal business hours.

How will I get my tickets? Can I get paper tickets? Can I leave tickets at Will Call?

To facilitate contactless entry, only digital tickets are accepted and all guests must download the MSG Venue App in advance to display their ticket. Please note that the Knicks and Rangers apps do not have the resources you need to attend events. The MSG Box Office remains closed and there is no Will Call available.

Do I need to have a smartphone to display my ticket to enter the event? Can I show more than one ticket on the same phone?

Yes, digital tickets must be presented on your smartphone via the MSG Venue App, which should be downloaded in advance. Guests can display more than one ticket on the same smartphone.

Can I transfer my ticket to someone else?

Tickets can be transferred via the MSG Venue App. However, as a reminder, each guest must pass a quick and easy health survey on the day of the event and present proof from a healthcare provider of a negative PCR COVID-19 test taken within 72 hours of the day of the event with an appropriate ID matching the name on the test result.

If I bought my tickets on the secondary market (i.e., StubHub, SeatGeek), do I still need the MSG Venue App?

Yes, all tickets, including those purchased on the secondary market, are digital tickets and must be presented via the MSG Venue App. If purchasing through the secondary market, once a ticket has been transferred to you from the seller you can access it through the MSG Venue App.

The MSG Venue App is also where guests will need to complete a quick and easy, required health survey – the survey is only accessible in the app, and will be available beginning 12 hours prior to the event. We ask that all guests download the MSG Venue App in advance and complete the survey before arriving at the venue.

What is the refund policy?

We understand that as we begin to find our way back, there will be unique and challenging circumstances. Refunds will be provided to guests who have a positive PCR COVID-19 test or who do not pass their temperature check on the day of the event.  In addition, we ask guests who are symptomatic or not feeling well to stay home, in which case tickets would also be refunded.

What is the refund policy for a postponed or canceled game?

Ticketholders will be able to attend rescheduled games, but can also request a refund if they prefer. Refunds will be provided for canceled games.

 

 

What are the testing requirements for attending an event?

Guests need to present proof from a healthcare provider of a negative PCR COVID-19 test taken within 72 hours of the day of the event along with an appropriate ID matching the name on the test result. For example, if a game is on a Wednesday at 7:00 p.m., the PCR COVID-19 test can be taken any time beginning on Sunday morning. Anyone 18 years or older must present a government-issued ID such as driver’s license or passport. Those younger than 18 may use a government-issued ID, birth certificate, social security card, school ID, or locally-issued ID. Printed test results or results displayed on your smartphone will be accepted.

*Please note that there may be additional requirements and restrictions for some ticket holders in specific seat locations which will be communicated directly to those ticket buyers.

What kind of test do I have to take?

Per New York State guidelines, guests need to take a PCR COVID-19 test. No other type of COVID-19 test, including antigen tests, can be accepted. Upon arrival at MSG, guests must show proof from a healthcare provider of a negative PCR COVID-19 test taken within 72 hours of the day of the event they are attending, along with an appropriate ID matching the name on the test result.

Is onsite testing available at Madison Square Garden? Does Madison Square Garden offer any options for offsite testing?

While testing is not provided onsite at Madison Square Garden, to hopefully make it easier to prepare for your visit we have teamed up with three PCR COVID-19 testing providers – Northwell Health-GoHealth Urgent Care, Vault Health and Rapid Test NYC –  to provide our guests with additional options for pre-game testing.

Northwell Health-GoHealth Urgent Care
•  Northwell Health-GoHealth Urgent Care has created a dedicated process for guests to ensure that they have their results in hand on game day, with effortless access to 50+ Northwell Health-GoHealth Urgent Care centers in New York City, Long Island and Westchester.

– Once you purchase your tickets, visit https://www.gohealthuc.com/msggameday where you will find detailed information on testing, including how to schedule a brief Virtual Visit, which is when you will receive your testing appointment.
– Following your test at one of Northwell Health-GoHealth Urgent Care’s convenient locations, you will receive results through your Northwell Health-GoHealth Urgent Care Patient Portal.

•  Please note, Northwell Health-GoHealth Urgent Care is asking that fans take the PCR COVID-19 test three days before the game they are attending so they receive their results in time. To plan your pre-game testing with Northwell Health-GoHealth Urgent Care, please refer to the event schedule at https://www.gohealthuc.com/msggameday for important guidelines on how to complete your Virtual Visit and in-person testing so that you receive your test results on or before the day of your event.

Vault Health
•  Vault Health can provide fans with a simple, FDA-authorized, saliva-based PCR COVID-19 test – that can be taken at home.

– Once you purchase your tickets, visit https://learn.vaulthealth.com/msg/ where you will find detailed information, including how to request a test.
– Vault Health will overnight the test directly to your home.
– You will then need to complete the test under video supervision by a medical professional and return it overnight via UPS to Vault Health to ensure the test can be promptly processed, and results are received on or before the day of the event.

To plan your pre-game testing with Vault Health, please refer to the event schedule at https://learn.vaulthealth.com/msg/ for important timing guidelines so that you’re able to receive, take and send back your test in time to have your results on or before the day of your event.

Rapid Test NYC
Rapid Test NYC is providing a limited number of guests with a walk-in, 30-minute rapid PCR COVID-19 testing option.

– Rapid Test NYC will offer testing for guests at the Rockwell Ballroom in the Stewart Hotel, conveniently located directly adjacent to Madison Square Garden at 371 7th Avenue.
– Testing will take place from 3:30 to 8:30 p.m. on evening game days, and 9:00 a.m. to 12:30 p.m. on afternoon game days.
– Appointments cannot be made in advance, and testing availability is on a first-come, first-served basis.
– Test results, along with all necessary documents for applicable insurance reimbursements, will be provided via email.
– Please note that availability is not guaranteed as there will be limited capacity.
– For more information about Rapid Test NYC, including pricing and other same-day testing locations, guests should visit http://rapidtest.nyc/test/.

We recognize that fans currently have to do more to prepare for attending events at The Garden, and hope these additional options make things a little easier. Ticket holders may choose any healthcare provider that offers PCR COVID-19 testing to complete their pre-game testing. Please note that any costs for testing should be paid directly to the healthcare provider. Ticket holders should consult their insurance provider to determine actual costs.

Will I get refunded if my PCR test comes back positive?

If a guest tests positive, they will be able to request a refund for their ticket to the event.

How will I need to present my test results?

You can either display your results on your smartphone or present a printed copy. Please note your results document must be directly from the healthcare provider that performed the test.

What if I can provide proof that I have received a COVID-19 vaccine, do I still need to present a negative PCR COVID-19 test result?

Yes. Per New York State guidelines, all guests are required to present proof from a healthcare provider of a negative PCR COVID-19 test taken within 72 hours of the day of the event along with an appropriate ID matching the name on the test result. Printed test results or results displayed on your smartphone will be accepted.

 

 

What safety protocols are in place at Madison Square Garden?

Your health and safety remain our top priority, and we have worked closely with state and health officials to develop the strongest operating protocols with the goal of providing a safe and enjoyable experience.

All guests must complete a health screening that includes:
   •  A temperature check upon arrival at the venue that registers below 100.4 degrees;
   •  Passing a quick and easy health survey, which will be available on the MSG Venue App 12 hours prior to the event; and
   •  Proof from a healthcare provider of a negative PCR COVID-19 test taken within 72 hours of the day of the event with an appropriate ID matching the name on the test result

Every MSG employee working the event is also required to complete the same health screening

Other protocols include:
   •  Designated entrances based on seat locations, to minimize traffic
   •  Appropriate social distancing throughout the venue including during ingress and egress, while seated, and in other areas throughout the venue, including concourses, escalators, and restrooms
   •  Mandatory use of face coverings, except when actively eating or drinking in assigned seat
   •  Cashless transactions for in-venue purchases
   •  Usage of mandated MERV-13 air filters
   •  “Always-on” cleaning and disinfecting of high touch surfaces throughout venue
   •  EPA approved cleaning products readily available for employees and guests

As part of these protocols, there are various policies that are being implemented to provide a safe and enjoyable experience for all guests. Guests who are permitted entry to The Garden, and subsequently refuse to comply with or violate our policies, will be asked to leave and their tickets will not be refunded.

Will children have the same requirements – temperature check, passing the health survey, a negative PCR COVID-19 test and government-issued ID?

Everyone attending an event is required to complete a health screening that includes a temperature check upon arrival that registers below 100.4 degrees, as well as a quick and easy health survey and proof of a negative PCR COVID-19 test.  In addition to this, guests must provide an appropriate ID that matches the name on the PCR COVID-19 test result. Anyone 18 years or older must present a government-issued ID such as driver’s license or passport. Those younger than 18 may use a government-issued ID, birth certificate, social security card, school ID, or locally-issued ID.

What will the health screening process look like when I arrive?

Guests are being asked to go to an assigned entrance, which is clearly displayed on your digital ticket. When guests arrive, they will undergo a contactless temperature check that must register below 100.4 degrees. A trained Guest Experience Representative will then verify that each guest has passed their health survey, and that they have a PCR COVID-19 negative test result, along with an appropriate ID that matches the name on the test result. From there, guests can enter the venue.

What questions are included in the health survey?

The quick and easy health survey — which is required and will only be available in the MSG Venue App beginning 12 hours prior to the event —  includes six basic COVID-19 questions related to recent travel, current symptoms, and possible contact with anyone who has recently tested positive for COVID-19. To help us ensure a fast and efficient entry, we ask that all guests download the MSG Venue App in advance and complete the survey before arriving at the venue.

What is the policy regarding face coverings?

All guests are required to wear proper face coverings over their nose and mouth at all times, except when actively eating or drinking in their assigned seats. Bandanas, scarves, and gaiters are not permitted.  We are implementing this, as well as other policies, with the goal of providing a safe and enjoyable experience for all guests. Guests who are permitted entry to The Garden, and subsequently refuse to comply with or violate our policies, will be asked to leave and their tickets will not be refunded.

What if upon my arrival, I register a temperature above 100.4 degrees?

Any guest who registers a temperature of 100.4 or higher will have their temperature retaken with a handheld device. If the guest again registers a temperature of 100.4 or higher, they will unfortunately not be permitted to enter the venue, and can request a refund for their ticket to the event.

What if I don’t feel well on the day of the event?

If you are symptomatic, we ask that you please stay home and you will be able to request a refund for your ticket to the event.

Where will I enter Madison Square Garden?

To help facilitate a seamless and socially-distanced entrance to The Garden, we have opened all main entrances, even with reduced capacity. Your digital ticket will have information on which entrance to use based on your seating location, and we ask all guests to please use your designated entrance location.

Can I bring a bag?

To help provide a safe experience, guests are not permitted to enter with bags larger than 10”x 8”x 6”. Small pocketbooks/purses are permitted. For guests with additional needs, please contact Guest Relations at: 212-465-6225 or guestrelations@msg.com.

Will merchandise be available for purchase?

Merchandise is available for purchase. There are pop-up stands located throughout The Garden where available merchandise is on display. MSG Team Stores are not open at this time. We are offering cashless merchandise transactions, using credit cards or mobile payment, including Google Pay and Apple Pay.

Will food and beverage be available for purchase?

Food and beverage is available for purchase, however, currently the concessions offerings are limited with select stands open. Guests can only eat and drink in their ticketed seat and are not permitted to eat or drink, or remove their face coverings, while on the concourse or elsewhere in the venue. Please note that we have cashless food and beverage transactions, allowing you to use your credit card or mobile payment, including Google Pay and Apple Pay. Food and beverage purchases are not available through the MSG Venue App.

Will restrooms be accessible throughout the venue?

Restrooms are open and available in multiple locations throughout The Garden. We have made a number of modifications as part of our comprehensive health and safety protocols to our restrooms, including limiting capacity and extensive deep cleaning.

What if I still have more questions?

If you have any additional questions please feel free to reach out to Guest Relations at: 212-465-6225 or  guestrelations@msg.com.

 

*Please note that all restrictions and requirements are subject to change.