Welcome Back Fans!

Great News!

Easier entry options for Knicks & Rangers games, effective immediately! Guests can now enter with proof of a negative antigen COVID-19 test or full vaccination. Plus, to make things more convenient, The Garden is partnering with Ambulnz to provide an onsite antigen testing option for event days – with Ambulnz delivering results within 30 minutes for $30.

Our Commitment to Your Health & Safety - Reopening FAQ

Updated: May 4, 2021 | 5:30 p.m. ET

We are thrilled to welcome fans back to Madison Square Garden! We want you to know that your health and safety remain our top priority, and we have worked closely with state and health officials to develop the strongest operating protocols with the goal of providing a safe and enjoyable experience.

In keeping with New York State’s guidelines, we are currently operating at 10% capacity, and our first events with fans are New York Knicks and New York Rangers games. While we’re not where we want to be yet – with every seat filled – this is an important first step not only for us, but also our city. We can’t wait until we’re able to welcome more people through our doors, and when that day comes, we look forward to sharing in unforgettable moments at The World’s Most Famous Arena with more of our passionate fans – we’ve missed you!

 

Welcome back! While some things may look different, we are committed to the goal of providing all of our guests a safe and enjoyable experience. We appreciate your cooperation!

Here are some of the most important things you should know.

How to purchase tickets:

  • As tickets go on sale, we’re starting with Season Ticket Members and suite holders, followed by the general public. Information about which games are on sale is available on nyknicks.com and nyrangers.com.
  • Tickets are being offered across a wide range of price points, starting at $50.
  • We are also using this opportunity to host and recognize essential workers at every Knicks and Rangers game.

Planning your visit:

  • Make sure you download the MSG Venue App (Download: App Store | Google Play), in advance, which includes essential resources and information about your visit, including access to your digital ticket and the mandatory health survey.
  • Each attendee will need to present one of three options for entry to Madison Square Garden: proof of a negative antigen COVID-19 test, or negative PCR COVID-19 test or full COVID-19 vaccination, with an appropriate ID matching the name on their documentation. For details, click here.
  • The Garden is partnering with Ambulnz to provide onsite antigen COVID-19 testing on event days – with Ambulnz delivering results within 30 minutes for $30. Click here to learn more.
  • The Garden now also welcomes the New York State Excelsior Pass, which provides secure, digital proof of COVID-19 vaccination or negative test results. You don’t have to be a New York resident to use Excelsior Pass – anyone who received a COVID-19 vaccine or negative test result in the state of New York is eligible. For more information on Excelsior Pass, visit: https://epass.ny.gov
  • In addition, guests will also need to pass a quick and easy health survey, which will be available on the MSG Venue App 12 hours prior to the event. To help us ensure a fast and efficient entry process, we ask that all guests complete the survey before arriving at the venue.
  • To facilitate contactless entry, all tickets are digital and can be accessed and displayed only via the MSG Venue App.
  • And finally, fans who choose to drive to their event can pre-book a parking space with ParkWhiz to save $10 or more over the standard event drive-up rates. ParkWhiz also offers a flexible cancellation policy in case your plans change. Click here to view the convenient parking options near MSG and book your space.

A new way to enter:

  • To control crowd flow, doors will open 60 minutes prior to the event, and we’re assigning specific entrances based on your seat location. This information will be clearly displayed on your digital ticket.
  • On the day of the event, all guests will complete a health screening that includes a contactless temperature check upon arrival that must register below 100.4 degrees, as well as the health survey and provide proof of a negative antigen COVID-19 test, or negative PCR COVID-19 test or full vaccination, along with an appropriate ID matching the name on their documentation.

Safety protocols inside our venues:

  • All guests are required to wear a face covering while in The Garden, except when actively eating or drinking, which is only permitted in your assigned seat.
  • Bags are not permitted in the venue, with the exception of personal items such as small pocketbooks and purses, no larger than 10”x 8”x 6”.
  • For food and beverage and merchandise, we are offering cashless in-venue purchases via credit cards and mobile payment (Apple Pay and Google Pay).

 

Who can purchase a ticket?

Given the 10% capacity, we’re starting with Season Ticket Members and suite holders, followed by the general public – with prices for both the New York Knicks and New York Rangers starting at $50. This is just the beginning and we can’t wait to welcome more fans through our doors!

How many fans will be in attendance?

While we’re not where we want to be yet – with every seat filled – this is an important first step and we want to make sure we are putting our fans first. We can host approximately 2,000 of our fans at each event, in keeping with New York State’s guidelines of 10% arena capacity. As part of this opportunity, we are hosting and recognizing essential workers at every Knicks and Rangers game.

What games are available for sale? Where can I purchase tickets or a suite?

Information about tickets for Knicks and Rangers games is available on nyknicks.com and nyrangers.com.

Knicks and Rangers Season Ticket Members interested in purchasing tickets can visit their Madison Square Garden Account Manager or contact their service representative. Those interested in purchasing suites should contact msgsuites@msg.com or call 212-465-6155.

How many tickets can I buy and how much do they cost?

Given the 10% capacity, individuals have the opportunity to buy up to four seats.  Ticket prices for both the Knicks and Rangers start at $50.  Suites are also available, with capacity varying by suite, based on New York State regulations.

Where are seats located?

Socially-distanced seating is available in a variety of locations throughout the upper and lower bowl of the arena. Groups of seats are separated by a minimum of 6 feet, in keeping with New York State guidelines.

Will there be ADA seats available?

Accommodative seating for those eligible to purchase tickets may be secured by contacting the Madison Square Garden Disabled Services Department at 888-609-7599, Monday through Friday during normal business hours.

How will I get my tickets? Can I get paper tickets? Can I leave tickets at Will Call?

To facilitate contactless entry, only digital tickets are accepted and all guests must download the MSG Venue App in advance to display their ticket. Please note that the Knicks and Rangers apps do not have the resources you need to attend events. The MSG Box Office remains closed and there is no Will Call available.

Do I need to have a smartphone to display my ticket to enter the event? Can I show more than one ticket on the same phone?

Yes, digital tickets must be presented on your smartphone via the MSG Venue App, which should be downloaded in advance. Guests can display more than one ticket on the same smartphone.

Can I transfer my ticket to someone else?

Tickets can be transferred via the MSG Venue App. However, as a reminder, each guest must pass a quick and easy health survey on the day of the event and present proof from a healthcare provider of one of the following: a negative antigen COVID-19 test (taken within six hours of the event start time) or negative PCR COVID-19 test (taken within 72 hours of the day of the event) or full COVID-19 vaccination (at least 14 days after your final vaccine dose).

If I bought my tickets on the secondary market (i.e., StubHub, SeatGeek), do I still need the MSG Venue App?

Yes, all tickets, including those purchased on the secondary market, are digital tickets and must be presented via the MSG Venue App. If purchasing through the secondary market, once a ticket has been transferred to you from the seller you can access it through the MSG Venue App.

The MSG Venue App is also where guests will need to complete a quick and easy, required health survey – the survey is only accessible in the app, and will be available beginning 12 hours prior to the event. We ask that all guests download the MSG Venue App in advance and complete the survey before arriving at the venue.

What is the refund policy?

We understand that as we begin to find our way back, there will be unique and challenging circumstances. Refunds requested two or more days before the event will be delivered in full in the form of original payment. Refunds requested between two days before the event, and up to one day after, will be given in the form of a full credit valid for one calendar year from the day of the event. For example, for a Wednesday game, requests submitted by Monday will receive a full refund in the form of original payment, while requests submitted between Tuesday and Thursday will receive a full credit valid for one calendar year from the day of the event.

Guests who do not pass their temperature check on the day of the event can request a refund up to one day after their event and will receive a full credit valid for one calendar year from the day of the event. As always, we ask guests who are symptomatic or not feeling well on the day of the event to stay home. They can request a refund up to one day after their event and will receive a full credit valid for one calendar year.

For anyone who purchased their tickets on the secondary market, please note that any refund request must come from the original purchaser.

What is the refund policy for a rescheduled or canceled game?

Ticketholders will be able to attend rescheduled games, but can also request a refund in the form of original payment if they prefer. Refunds will be provided for canceled games.

How do I request a refund?

Season Ticket Members can go into their Madison Square Garden Account Manager or contact their service representative to request a refund. For the general public, please contact Guest Relations at: 212-465-6225 or guestrelations@msg.com.

 

 

What are the testing requirements for attending an event?

Guests have three options to demonstrate they are eligible to attend an event. Please note the required timeframes associated with each option so you can plan ahead accordingly:

  1. Proof of a negative antigen COVID-19 test taken within six hours of the event start time OR
  2. Proof of a negative PCR COVID-19 test taken within 72 hours of the day of the event OR
  3. Proof of vaccination. It is important to note that you must be fully vaccinated, which means the day of your event must be at least 14 days after your second dose of the Pfizer-BioNtech or Moderna COVID-19 vaccine or at least 14 days after your single dose of the Johnson & Johnson’s Janssen COVID-19 vaccine.

Your documentation needs to be directly from the healthcare provider that performed the test or vaccination. You can display your test results or proof of vaccination on your smartphone or present a physical copy. In addition, The Garden now welcomes the New York State Excelsior Pass, which provides secure, digital proof of COVID-19 vaccination or negative test results. You don’t have to be a New York resident to use Excelsior Pass – anyone who received a COVID-19 vaccine or negative test result in the state of New York is eligible. For more information on Excelsior Pass, visit: https://epass.ny.gov. To help us ensure a fast and efficient entry, we ask that guests using the Excelsior Pass Wallet app download the app in advance and log in prior to your visit so you have access to your documentation before arriving at the venue.

For all options, anyone 18 years or older must also present a government-issued ID such as driver’s license or passport. Those younger than 18 may use a government-issued ID, birth certificate, social security card, school ID, or locally-issued ID.

*Please note that there may be additional requirements and restrictions for some ticket holders in specific seat locations which will be communicated directly to those ticket buyers.

Is onsite testing available at Madison Square Garden? Does Madison Square Garden offer any options for offsite testing?

Madison Square Garden is partnering with Ambulnz, a DocGo company, to offer guests a convenient, on site antigen testing option for event days with Ambulnz delivering results within 30 minutes for $30. For more information about onsite testing at The Garden, click here.

Ticket holders may choose any healthcare provider that offers PCR or antigen COVID-19 testing. We hope the information below on additional pre-game testing options can make it easier for you to prepare for your visit. Please note the required timeframes associated with each option so you can plan ahead accordingly.

For antigen COVID-19 testing – taken within six hours of the event start time: New York State has launched the NY Forward Rapid Test Program, which has multiple testing center locations – including several near The Garden – that provide convenient access to COVID-19 antigen testing, with results available within 30 minutes and for no more than $30. For more information and to make an appointment, please visit: https://forward.ny.gov/ny-forward-rapid-test-program

For PCR COVID-19 testing – taken within 72 hours of event day: We have teamed up with two PCR COVID-19 testing providers – Northwell Health-GoHealth Urgent Care and Vault Health – to provide urgent care and at home PCR COVID-19 testing options:
•   Northwell Health-GoHealth – Northwell Health-GoHealth Urgent Care has created a dedicated process for guests, with effortless access to 50+ Northwell Health-GoHealth Urgent Care centers in New York City, Long Island and Westchester. Please note, Northwell Health-GoHealth Urgent Care is asking that fans take the PCR COVID-19 test three days before the game they are attending so they receive their results in time. For more information please visit: https://www.gohealthuc.com/msggameday
•   Vault Health – Vault Health can provide fans with a simple, FDA-authorized, saliva-based PCR COVID-19 test – that can be taken at home. Please refer to the event schedule at https://learn.vaulthealth.com/msg/ for important timing guidelines so that you’re able to receive, take and send back your test in time to have your results on or before the day of your event.

We recognize that fans currently have to do more to prepare for attending events at The Garden, and hope these resources make things a little easier. Please note that any costs for testing should be paid directly to the healthcare provider. Ticket holders should consult their insurance provider to determine actual costs.

How do I get an antigen COVID-19 test onsite at Madison Square Garden?

The Garden and our partner, Ambulnz, are pleased to offer guests onsite antigen COVID-19 testing on event days – with Ambulnz delivering results within 30 minutes for $30. As a reminder, guests who are planning to use a negative antigen COVID-19 test to demonstrate they are eligible to attend an event, must take the test within six hours of their event start time.

Location and Hours:
•   Onsite testing is available at the former Pennsy Food Hall, located at 2 Pennsylvania Plaza, off of 7th Avenue between 31st and 33rd Street, and adjacent to Madison Square Garden. The site will be open on Knicks and Rangers event days beginning four hours before the game until one hour after it starts. So for a 7:00PM game, the hours are from 3:00 PM – 8:00 PM.

Appointments:
•   To ensure availability, we recommend guests book an appointment and register with Ambulnz in advance by visiting https://www.docgo.com/msg, and plan to arrive 15 minutes prior to their scheduled time. Guests can also visit the website when they arrive at The Garden to book an appointment, however, availability is not guaranteed. Payment is required via debit or credit card at the time of booking, and all registered test takers will receive a confirmation email with a unique ID number to be used for check-in. Please note: prior to entering the Ambulnz testing site, guests will undergo a contactless temperature check that must register below 100.4 degrees.

Results:
•   Guests will receive an email and text message with their antigen COVID-19 results within 30 minutes of their test. Guests who have an inconclusive result or test positive will also receive a phone call.

Entry to The Garden:
•   To enter The Garden from the Ambulnz testing site, please proceed to the Chase Square entrance where a trained Guest Experience Representative will verify you have three things: a completed health survey, located in the MSG Venue App; proof of your negative antigen COVID-19 test; and an appropriate ID that matches the name on your test results.

Other:
•   For any additional questions about onsite testing, please contact Guest Relations at: 212-465-6225 or guestrelations@msg.com.

Will I get refunded if my COVID 19 test comes back positive?

If a guest tests positive, they will be able to request a refund for their ticket up to one day following the event. Refunds requested two or more days before the event will be delivered in full in the form of original payment. Refunds requested between two days before the event, and up to one day after, will be given in the form of a full credit valid for one calendar year from the day of the event.

How will I need to present my test results or vaccination proof?

You can display your test results or proof of vaccination on your smartphone or present a physical copy.  Please note that your documentation must be directly from the healthcare provider that performed the test or vaccination.

In addition, The Garden welcomes the New York State Excelsior Pass, which provides secure, digital proof of COVID-19 vaccination or negative test results. You don’t have to be a New York resident to use Excelsior Pass – anyone who received a COVID-19 vaccine or negative test result in the state of New York is eligible. For more information on Excelsior Pass, visit: https://epass.ny.gov. To help us ensure a fast and efficient entry, we ask that guests using the Excelsior Pass Wallet app download the app in advance and log in prior to your visit so you have access to your documentation before arriving at the venue.

Please note, for those guests utilizing the Excelsior Pass, you will still need to download the MSG Venue App to display your digital ticket and complete the required health survey.

What if I can provide proof that I have received a COVID-19 vaccine, do I still need to present a negative COVID-19 test result?

Guests who have been fully vaccinated – which means the day of your event is at least 14 days after your final vaccine dose – do not need to present a negative COVID-19 test result. You will need to provide proof of vaccination, along with an appropriate ID matching the name on the vaccination documentation.

If I can provide proof that I have received a COVID-19 vaccine, do I still need to complete the health survey in the MSG Venue App?

Yes, the quick and easy health survey is required by New York State and all guests must complete it prior to entry. The survey is only available in the MSG Venue App beginning 12 hours prior to the event. To help us ensure a fast and efficient entry, we ask that all guests download the app in advance and complete the survey before arriving at the venue.

If I am using the New York State Excelsior Pass, do I still need to complete the health survey in the MSG Venue App?

Yes, the quick and easy health survey is required by New York State and all guests must complete it prior to entry. The survey is only available in the MSG Venue App beginning 12 hours prior to the event.

To help us ensure a fast and efficient entry, we ask that you download the Excelsior Pass Wallet app and the MSG Venue App in advance and log in to both prior to your visit to confirm you have access to your documentation and to complete the survey before arriving at the venue.

 

 

What safety protocols are in place at Madison Square Garden?

Your health and safety remain our top priority, and we have worked closely with state and health officials to develop the strongest operating protocols with the goal of providing a safe and enjoyable experience.

All guests must complete a health screening that includes:
   •  A contactless temperature check upon arrival at the venue that registers below 100.4 degrees;
   •  Passing a quick and easy health survey, which will be available on the MSG Venue App 12 hours prior to the event; and
   •  Proof from a healthcare provider of one of the following: a negative antigen COVID-19 test (taken within six hours of the event start time) or negative PCR COVID-19 test (taken within 72 hours of the day of the event) or full COVID-19 vaccination (at least 14 days after your final vaccine dose) with an appropriate ID matching the name on their documentation.

Every MSG employee working the event is also required to complete a health screening.

Other protocols include:
   •  Designated entrances based on seat locations, to minimize traffic
   •  Appropriate social distancing throughout the venue including during ingress and egress, while seated, and in other areas throughout the venue, including concourses, escalators, and restrooms
   •  Mandatory use of face coverings, except when actively eating or drinking in assigned seat
   •  Cashless transactions for in-venue purchases
   •  Usage of mandated MERV-13 air filters
   •  “Always-on” cleaning and disinfecting of high touch surfaces throughout venue
   •  EPA approved cleaning products readily available for employees and guests

As part of these protocols, there are various policies that are being implemented to provide a safe and enjoyable experience for all guests. Guests who are permitted entry to The Garden, and subsequently refuse to comply with or violate our policies, will be asked to leave and their tickets will not be refunded.

Will children have the same requirements – temperature check, passing the health survey, a negative PCR COVID-19 test and government-issued ID?

Everyone attending an event is required to complete a health screening that includes a contactless temperature check upon arrival that registers below 100.4 degrees, as well as a quick and easy health survey and provide proof of a negative antigen COVID-19 test, or negative PCR COVID-19 test, or full vaccination. In addition to this, guests must provide an appropriate ID that matches the name on their documentation. Anyone 18 years or older must present a government-issued ID such as driver’s license or passport. Those younger than 18 may use a government-issued ID, birth certificate, social security card, school ID, or locally-issued ID.

What will the health screening process look like when I arrive?

Guests are being asked to go to an assigned entrance, which is clearly displayed on your digital ticket. When guests arrive, they will undergo a contactless temperature check that must register below 100.4 degrees. A trained Guest Experience Representative will then verify that each guest has passed their health survey, and that they have proof of a negative antigen COVID-19 test, or negative PCR COVID-19 test or full vaccination, along with an appropriate ID that matches the name on their documentation. From there, guests can enter the venue.

What questions are included in the health survey?

The quick and easy health survey, which is required by New York State, will only be available in the MSG Venue App beginning 12 hours prior to the event. The survey will include five basic COVID-19 questions related to recent travel, current symptoms, and possible contact with anyone who has recently tested positive, and will also ask for contact information required by New York State for any potential contact tracing purposes. Please visit https://coronavirus.health.ny.gov/new-york-state-contact-tracing for more information about New York State contact tracing. To help us ensure a fast and efficient entry, we ask that all guests download the MSG Venue App in advance and complete the survey before arriving at the venue.

What is the policy regarding face coverings?

All guests are required to wear proper face coverings over their nose and mouth at all times, except when actively eating or drinking in their assigned seats. Bandanas, scarves, and gaiters are not permitted.  We are implementing this, as well as other policies, with the goal of providing a safe and enjoyable experience for all guests. Guests who are permitted entry to The Garden, and subsequently refuse to comply with or violate our policies, will be asked to leave and their tickets will not be refunded.

What if upon my arrival, I register a temperature above 100.4 degrees?

Any guest who registers a temperature of 100.4 or higher will have their temperature retaken with a handheld device. If the guest again registers a temperature of 100.4 or higher, they will unfortunately not be permitted to enter the venue. If a guest does not pass their temperature check, they will be able to request a refund up to one day after their event – which will be delivered in the form of a full credit valid for one calendar year from the day of the event.

What if I don’t feel well on the day of the event?

If you are symptomatic, we ask that you please stay home. You will be able to request a refund up to one day after your event – which will be delivered in the form of a full credit valid for one calendar year from the day of the event.

Where will I enter Madison Square Garden?

To help facilitate a seamless and socially-distanced entrance to The Garden, we have opened all main entrances, even with reduced capacity. Your digital ticket will have information on which entrance to use based on your seating location, and we ask all guests to please use your designated entrance location.

Can I bring a bag?

To help provide a safe experience, guests are not permitted to enter with bags larger than 10”x 8”x 6”. Small pocketbooks/purses are permitted. For guests with additional needs, please contact Guest Relations at: 212-465-6225 or guestrelations@msg.com.

Will merchandise be available for purchase?

Merchandise is available for purchase. There are pop-up stands located throughout The Garden where available merchandise is on display. MSG Team Stores are not open at this time. We are offering cashless merchandise transactions, using credit cards or mobile payment, including Google Pay and Apple Pay.

Will food and beverage be available for purchase?

Food and beverage is available for purchase, however, currently the concessions offerings are limited with select stands open. Guests can only eat and drink in their ticketed seat and are not permitted to eat or drink, or remove their face coverings, while on the concourse or elsewhere in the venue. Please note that we have cashless food and beverage transactions, allowing you to use your credit card or mobile payment, including Google Pay and Apple Pay. Food and beverage purchases are not available through the MSG Venue App.

Can I still use cash to make in-venue food and beverage and/or merchandise purchases at Madison Square Garden?

Yes. While as part of our health and safety protocols we are offering cashless transaction options for all in-venue purchases, cash is also accepted at several designated locations in The Garden.

Will restrooms be accessible throughout the venue?

Restrooms are open and available in multiple locations throughout The Garden. We have made a number of modifications as part of our comprehensive health and safety protocols to our restrooms, including limiting capacity and extensive deep cleaning.

What if I still have more questions?

If you have any additional questions please feel free to reach out to Guest Relations at: 212-465-6225 or  guestrelations@msg.com.

 

*Please note that all restrictions and requirements are subject to change.