Disabled Services at The Chicago Theatre


To ensure a magical experience for all patrons, the Disabled Services Department was created to fulfill the needs of the disabled community. The Chicago Theatre has made a firm commitment to providing each guest with an enjoyable atmosphere in a clean and safe surrounding, making each visit an effortless experience. The Chicago Theatre is wheelchair accessible and we have accommodations for patrons with limited mobility and visual or hearing impairments.


The Chicago Theatre Disabled Services
Email: disabledservices@msg.com
Office: 888-609-7599 | Fax: 212.465.6649


When you’re attending an event at the Chicago Theatre, we recommend that you arrive one hour prior to the scheduled event start time. Please enter at the main entrance located under the marquee on 175 N. State Street.

The elevator is located on the southeast side of the Grand Lobby at the Benton Court security doors. If you require assistance to your seat location, please ask for the house manager after your ticket has been scanned at the front doors.


Please ask any of our house staff for directions or assistance:

  • Box Office Lobby on Main Level. Accessible unisex restrooms are located on the main level of The Chicago Theatre.
  • Lower Level. Accessible male and female restrooms are provided on The Chicago Theatre’s Lower Level.
  • Baby changing facilities. Both the men and women’s restrooms on the Lower Level, in the ADA gender-neutral restroom on the Main Floor across from Aisle 5, and in the Mother’s Room in the Lower Level are equipped with baby-changing stations.

Water Fountains
Water fountains are located on the main floor lobby (north side of the building next to the ATM machine) and in the Lower Level next to the men’s restroom.

If you’re looking for pre-theatre fare and drinks, The Chicago Theatre offers a full selection of premium liquors, wines, beer, juice, bottled water, soft drinks and snacks. As long as the event is near to sold out, there are concession stands on every floor. Currently, The Chicago Theatre does not sell cooked food. For individuals with limited mobility and visual or hearing impairments, concession stand personnel will provide extra assistance in completing your transaction, upon request.

The policy for taking food and drinks into the auditorium can vary from show to show; however, bottled water is always permitted. Please ask your bartender or an usher about the event’s policy. policy. Outside food and beverages are not allowed into the theatre. However, if you require water or liquid medication due to a disability, please contact the Disabled Services Department in advance for additional instructions.

Merchandise Sales
Merchandise stands are located on the Main Floor in the Grand Lobby. Only ticketed guests will be allowed access into the Grand Lobby to purchase event merchandise. Upon the request from individuals with limited mobility and visual or hearing impairments, merchandise stand personnel will provide extra assistance in completing your transaction.

Emergency Medical Technicians are available at every event for medical emergencies. Please ask any staff personnel to assist you.


Assistive Listening Devices (ALD)
Assistive Listening Devices, which operate on the FM system, are complimentary and available for guests who are deaf or hard of hearing for events at The Chicago Theatre. These devices are available from the coat check attendant in the main lobby. You will be required to leave valid identification such as a driver’s license as collateral.

Emergency Evacuation Procedures
The Chicago Theatre personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Additional emergency staff will be assigned to the accessible seating areas to provide assistance to patrons with disabilities. Please pay careful attention to their instructions.

Guest Relations
The Chicago Theatre’s guest relations staff is available before, during and after every event. Please feel free to speak with a representative regarding any questions, comments or concerns.

Interpreted Performances
The Chicago Theatre is pleased to provide signed performances for the deaf and hard of hearing upon request. We will make every effort to accommodate each request with appropriate advanced notice. Please contact the Disabled Services Department for further information.

Lost and Found
If you’ve misplaced an item while you’re still at the theatre, please visit our coat check in the lobby. Any items found by ushers or other patrons will be taken to coat check. If you have already left the theatre, please call The Chicago Theatre’s Customer Service number at 312.462.6300 for items lost and we’ll be happy to check our lost and found for you.

Medical Devices/Pagers
As a gesture of respect for all guests as well as for our artists onstage/in the orchestra pit, please be reminded to that cellular phones, pagers, electronic beepers (including medical alert devices) are switched off or placed into silent mode before the performance begins. If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact The Chicago Theatre’s Disabled Services Department at 888.609.7599 two business days prior to you event taking place so that appropriate accommodations may be made.

The Chicago Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an usher, security officer or guest experience representative. If you have any additional questions or concerns, please call our Guest Relations Department at 212.465.6225 or email guestrelations@msg.com.

Service Animals
If you or a member of your party is bring service animal, we strongly recommend that you contact Madison Square Garden’s Disabled Services Department at 212.465.6034.  The venue offers seating locations throughout the arena and theater that will provide a dedicated space for the animal.

TTY Service/Relay Calls
Speech and hearing impaired individuals, who have access to a TTY machine, may call the Relay Center at 711 or 800.421.1220 or your local TTY Relay Center. The Relay Center will then place your call to us and we will be happy to communicate with you through the relay service. There is no additional charge for using this service.

Wheelchair Rentals, Check-Outs & Escorts
The Chicago Theatre does not rent or check-out wheelchairs to patrons. Staff members are not permitted to push any guest in a wheelchair.

Wheelchair Storage
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair at the venue. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.


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